Refund Policy
Last updated: October 6, 2026
Self-service refund requests must be submitted within 24 hours of purchase. For requests beyond this window, please contact our support team at support@buyv6.com.
This policy explains when a BuyV6 digital-service order is eligible for self-service refund processing and how approved refunds are returned.
Eligibility Requirements & Usage Limits
To qualify for a self-service refund, all applicable criteria must be satisfied: (1) the order was created within the last 24 hours; (2) cumulative data usage is below 10 MB (10,485,760 bytes); (3) the request count is under 20; and (4) rotating proxy items must be refunded as a whole eligible item package rather than as an individual rotating credential.
Refund Methods & Settlement Timing
Where eligible, customers may choose an account-credit refund or, when supported for the original transaction, a refund to the original payment method. Account credits are applied after approval. Refunds sent back to a card are initiated through the payment processor; depending on the issuing bank and card network, they may take approximately 5–10 business days to appear.
Destination & Third-Party Reachability
BuyV6 provides standardized digital proxy connectivity. Because access to third-party websites depends on external firewall rules, destination security heuristics, and target-side rate limits beyond our control, inability to access a specific third-party website or endpoint does not alone constitute infrastructure failure or qualify for a refund unless that specific capability was explicitly sold and guaranteed in writing.
Manual Review & Exceptional Circumstances
If an order fails to provision following confirmed payment, if you encounter confirmed material infrastructure outages attributable directly to BuyV6, or if technical payment discrepancies occur, our support desk will manually investigate and may authorize an exception refund or service credit upon verification of your Order ID.
Requests Outside Self-Service Eligibility
If you experience any billing discrepancy, provisioning delay, or service issue, please contact support@buyv6.com first so our team can investigate promptly before you file a payment dispute with your bank or card issuer.
Requests outside the 24-hour self-service window, above the usage thresholds, or involving unusual technical issues may be reviewed manually. Email support@buyv6.com with your Order ID and relevant technical details.